Account reported as *****

My mom created a card with Nedbank and reported that her RAF money will be getting in it . When the money got in the bank blocked the account saying it’s ***** when my mom went to the bank she never got any help on how she can track her money rather wait for 6 weeks of which they never even said on which date she should come check 😭my mom is in hospital as we speak of stress as she waited so long for her money n now that it got in NEDBank is holding it for what good reason they speaking of an investigation of which they not even updating my mom on if my mom dies of stress I don’t wann lie just know it’s in your hands NEDBank