ACCOUNT PAID IN FULL

I paid my long outstanding credit balance in full R11,675 on 20 January 2018. A few days later I called back to confirm how long it would take to update my details. I was then told that my payment was received the previous week but that my account has not been closed etc. The person then said he would close the account and that the details would be updated the following week Needless to say that has not happened and ITC has STILL not been updated accordingly. Nedbank was very quick to update ITC with my outstanding payments but it seems its a problem when actually paying the full account!!! Just update the account and my profile!!!