Account Number Assistance
<p>To whom it may concern:</p> <p>I/We (*, ID NR: *), have lost the account number to my daughter's (Z* C*-ID *) account with you.</p> <p>I want my wife (M* C*, ID number *) to be able to change this account’s OTP and Number from 07* to 082*, also the e-mail contact address from ********** to ********** <p>I request online access to this account.</p> <p>I have had a Brain Stem Stroke last year August 2016, and got discharged from hospital in December 2016.<br />I am paralyzed from the neck down, suffering from and diagnosed with Locked -In Syndrome with my vocal chords also being paralyzed.<br />Although I am mostly bed-bound, I am able to email, WhatsApp and SMS.<br />That is the reason I only stick to email, WhatsApp and SMS communication, as I am unable to speak due to the paralysis.</p> <p>• My wife (M* C*, ID number *) has full power of attorney, awarding my wife full rights and power of attorney by the court.</p> <p>How can I get assistance?</p> <p>----------------------------------------------------------------------------------------</p> <p>My wife has been to the Branch.</p> <p> </p> <p>She app**** for guardianship of my daughters account. Another trip will be made, once approved/if approved, by Nedbank’s Legal Department.</p> <p>More difficult it could not have been made for someone in my position as a Nedbank Account Holder.</p> <p> </p> <p>At the Branch, my wife received atrocious service as she had to wait in queue for a long time, and when finally helped, the clerk, not only took his merry time in doing so, but did not know what to do…..all this on your advice…..</p> <p>Please let me know in advance to close my daughters account and stop all regular deposits to it, if this going to be the level of service I can expect going forward?</p> <p> </p> <p>May an instruction to change the cell phone number and email address be sent and completed, via email, as Nedbank’s service is of such a low standard, that my wife and I cannot return to the Branch……YES, we bank elsewhere at another Private Bank Group.</p> <p> </p> <p>Nedbank’s service is TRULY Disappointing! To a disabled person, absolutely, horrible.</p> <p> </p> <p>Thank You for your assistance thus far.</p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
With Nedbank's standard responses and poor service to date, proof is quite contrary to your statement: "It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward." Further, bear in mind trat I am unable to speak due to the paralysis, as previously commununicated clearly and concisely to you. Are my e-mails even being read?
With Nedbank's standard responses and poor service to date, proof is quite contrary to your statement: "It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward." Further, bear in mind trat I am unable to speak due to the paralysis, as previously commununicated clearly and concisely to you. Are my e-mails even being read?
Thank you for your response. As communicated many times:
You failed to answer:
What is the timeline expectation of the requests below:
My expectations of this call, are the following:
I want my wife (M* C*, ID number *) to have full POA of this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change this account’s OTP and Number from 072* to 082* - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change the e-mail contact address from ********** to ********** - all documentation provided and an unproductive visit to the branch as requested by Nedbank
I request online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Thank you for your response. As communicated many times:
You failed to answer:
What is the timeline expectation of the requests below:
My expectations of this call, are the following:
I want my wife (M* C*, ID number *) to have full POA of this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change this account’s OTP and Number from 072* to 082* - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change the e-mail contact address from ********** to ********** - all documentation provided and an unproductive visit to the branch as requested by Nedbank
I request online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Unable to provide a time frame? That is productive....
Unable to provide a time frame? That is productive....
The same was arranged, done and finalised with two other banks in less than 2 hours each....What is so different at Nedbank?
The same was arranged, done and finalised with two other banks in less than 2 hours each....What is so different at Nedbank?
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
It seems that Nedbank is intent on showing me how poor their Service can be and how long they will stretch this matter out.
Once, again, You failed to answer:
What is the timeline expectation of the requests below:
My expectations of this call, are the following:
I want my wife (M* C*, ID number *) to have full POA of this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change this account’s OTP and Number from 072* to 082* - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change the e-mail contact address from ********** to ********** - all documentation provided and an unproductive visit to the branch as requested by Nedbank
I request online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Below, the Social Media Campaigns that has been initiated with regard to It’s bad (or rather unwillingness to serve their customers) service:
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
It seems that Nedbank is intent on showing me how poor their Service can be and how long they will stretch this matter out.
Once, again, You failed to answer:
What is the timeline expectation of the requests below:
My expectations of this call, are the following:
I want my wife (M* C*, ID number *) to have full POA of this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change this account’s OTP and Number from 072* to 082* - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Change the e-mail contact address from ********** to ********** - all documentation provided and an unproductive visit to the branch as requested by Nedbank
I request online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank
Below, the Social Media Campaigns that has been initiated with regard to It’s bad (or rather unwillingness to serve their customers) service:
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
After Nedbank FORGOT to call us (the Centurion Lifestyle Branch-apparently the "manager" forgot), they eventually did not, we had to call. My wife made ANOTHER trip (05/04/2017), only to be told: once approved/if approved, by Nedbank’s Legal Department, can she make ANOTHER trip , once approved/if approved, by Nedbank’s Legal Department on Friday-07/04/2017! They will call us (the Centurion Lifestyle Branch).....
We requested online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank (AGAIN)
Below, the Social Media Campaigns that has been initiated with regard to It’s bad (or rather unwillingness to serve their customers) service:
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!.
After Nedbank FORGOT to call us (the Centurion Lifestyle Branch-apparently the "manager" forgot), they eventually did not, we had to call. My wife made ANOTHER trip (05/04/2017), only to be told: once approved/if approved, by Nedbank’s Legal Department, can she make ANOTHER trip , once approved/if approved, by Nedbank’s Legal Department on Friday-07/04/2017! They will call us (the Centurion Lifestyle Branch).....
We requested online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank (AGAIN)
Below, the Social Media Campaigns that has been initiated with regard to It’s bad (or rather unwillingness to serve their customers) service:
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!.
After Nedbank FORGOT to call us (the Centurion Lifestyle Branch-apparently the "manager" forgot), they eventually did not, we had to call. My wife made ANOTHER trip (05/04/2017), only to be told: once approved/if approved, by Nedbank’s Legal Department, can she make ANOTHER trip , once approved/if approved, by Nedbank’s Legal Department on Friday-07/04/2017! They will call us (the Centurion Lifestyle Branch).....
We requested online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank (AGAIN)
Below, the Social Media Campaigns that has been initiated with regard to It’s bad (or rather unwillingness to serve their customers) service:
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!.
After Nedbank FORGOT to call us (the Centurion Lifestyle Branch-apparently the "manager" forgot), they eventually did not, we had to call. My wife made ANOTHER trip (05/04/2017), only to be told: once approved/if approved, by Nedbank’s Legal Department, can she make ANOTHER trip , once approved/if approved, by Nedbank’s Legal Department on Friday-07/04/2017! They will call us (the Centurion Lifestyle Branch).....
We requested online access to this account - all documentation provided and an unproductive visit to the branch as requested by Nedbank (AGAIN)
Below, the Social Media Campaigns that has been initiated with regard to It’s bad (or rather unwillingness to serve their customers) service:
#NedbankBadService
https://plus.google.com/s/%23NedbankBadService/top
https://www.facebook.com/Nedbankbadservice- ********** ********** 3/
https://twitter.com/hilgardtcloete
https://www.hellopeter.com/nedbank/reviews/account-number-assistance- **********
Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!.
Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!.
Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!.
Cell number changed from ............................to ................................. on Customer Service Record/Internet Banking Active on 11Apr17 at 14:21 after many unproductive visits and since Mar 22, 2017. I repeat: Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!. I will close our account with Nedbank as soon as possible!
Cell number changed from ............................to ................................. on Customer Service Record/Internet Banking Active on 11Apr17 at 14:21 after many unproductive visits and since Mar 22, 2017. I repeat: Nedbank’s service is TRULY PATHETIC & POOR! To a disabled person, absolutely, HORRIBLE!. I will close our account with Nedbank as soon as possible!