Account not closed after a month of it settled

<p>Good day</p> <p> </p> <p> </p> <p>I paid up my Credit Card on 01 August and received a Closure letter on 06 August, however I had to wait for longer than a month for my account to be closed by the Credit Bureaus. I contracted TU and was informed that Nedbank never sent a directive about my account status. I have made numerous contacts with Nedbank. Today, 14 September, I checked my Credit Score Report again and was shocked to see a Balance of R94 with a monthly instalment of R25. This is now more than a month that I have been patiently waiting for Nedbank to close my account and instead of closing the account they updated the payment and added monthly charges thus coming up with an instalment. I tried today as well to email and also call Nedbank and was sent from on department to the other for my call to be dropped by the system. I need for this to be resolved asa. I refuse to wait for another month for this to be resolved.</p> <p> </p> <p> </p> <p>Regards,</p> <p> </p> <p>Vuyelwa </p>