Account migration nightmare

I've been trying to get my current account migrated from SavvyPlus to MiGoals Plus for almost 2 months now without a single update from Netbank. I was first told the process would take 30 days. When I never got an update after 30 days, I then followed up and then was told the process would take 3 months, I then got the matter escalated and was promised I would get an update soon. 2 weeks later and still NOTHING. Customer service is bad, my chats keep disconnecting or agents would just leave the chat. I then called twice requesting and update and still, no help was given over the phone. I then requested to speak with a manager, and was then told there is no manager to speak to as they are either on leave or on lunch. This is one of the worst customer service experiences I've ever had. I cant believe its been almost 2 months and this huge bank cant even process such a simple request, This was supposed to be done automatically in 2024 according to the website, we are now in 2026 and NOTHING. I'm still waiting for a single update to this day