DD
Dylan D
1 reviews | Active since Nov 2018
26 Nov 2018, 11:14
ACCOUNT LOCKED WITH NO INFORMATION WHY
HR informed me this morning that they are unable to pay me into my nedbank account that they have been using with no problem for 2 months. I called customer care and was told there is a hold on my account and I need to go into the branch. I HAVE NO TIME TO GO INTO A BANK ON A WEEKDAY. i called the branch and was told I need a payslip to lift the hold. Why WAS I NOT EVER NOTIFIED ABOUT THIS , NO PHONECALL,SMS OR MAIL. MY ACCOUNT WAS JUST LOCKED, NOW I AM UNABLE TO GET MY SALARY. I SENT THIS DOCUMENT TO THE KENILWORTH BRANCH. I NEED THIS FIXED ASAP. THIS IS COMPLETELY DISGUSTING SERVICE TO YOUR CLIENTS.
Helpful (0)
Replies (6)0
Replies (6)
Nedbank's replyOfficial
26 Nov 2018, 11:19Dear Dylan Van Dyk Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
Nedbank's reply26 Nov 2018, 11:19
Official
Dear Dylan Van Dyk Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Service Support
Kind regards
Client Service Support
DD
Dylan D's updateReviewer Update
26 Nov 2018, 13:12STILL NO CALL FROM ANYONE
DD
Dylan D's update26 Nov 2018, 13:12
Reviewer Update
STILL NO CALL FROM ANYONE
DD
Dylan D's updateReviewer Update
26 Nov 2018, 15:20I still have not received any call in order to assist fix this issue. I am extremely disappointed in Nedbank. I expected much more.
DD
Dylan D's update26 Nov 2018, 15:20
Reviewer Update
I still have not received any call in order to assist fix this issue. I am extremely disappointed in Nedbank. I expected much more.
DD
Dylan D's updateReviewer Update
27 Nov 2018, 10:24Hi All
Colleen called me yesterday and advised that I should go into the branch kenilworth and submit my payslip as per the branch request. I have done this and was notified this morning that it was sent off to the fica department first thing this morning. Please can you contact the department and have them verify my documents and life the hold on my account ASAP. I have debit orders going off on my account today, I need this fixed so my salary can be paid into my account. Please assist me, I will be deeply greatful
DD
Dylan D's update27 Nov 2018, 10:24
Reviewer Update
Hi All
Colleen called me yesterday and advised that I should go into the branch kenilworth and submit my payslip as per the branch request. I have done this and was notified this morning that it was sent off to the fica department first thing this morning. Please can you contact the department and have them verify my documents and life the hold on my account ASAP. I have debit orders going off on my account today, I need this fixed so my salary can be paid into my account. Please assist me, I will be deeply greatful
DD
Dylan D's updateReviewer Update
27 Nov 2018, 12:31The hold has still not been lifted. Please can someone contact me regarding what is taking so long. I have given you all the information you need from me. I need my account operational ASAP. this is getting so ridiculous now
DD
Dylan D's update27 Nov 2018, 12:31
Reviewer Update
The hold has still not been lifted. Please can someone contact me regarding what is taking so long. I have given you all the information you need from me. I need my account operational ASAP. this is getting so ridiculous now
DD
Dylan D's updateReviewer Update
27 Nov 2018, 15:33This issue has been resolved. A special thanks to Bongiwe from Kenilworth Center branch in Cape Town for assisting me. she was very helpful and kind. Also to colleen who called me from Durban. Thank you for all your help. Hopefully this will be my only unpleasant experience with Nedbank.
DD
Dylan D's update27 Nov 2018, 15:33
Reviewer Update
This issue has been resolved. A special thanks to Bongiwe from Kenilworth Center branch in Cape Town for assisting me. she was very helpful and kind. Also to colleen who called me from Durban. Thank you for all your help. Hopefully this will be my only unpleasant experience with Nedbank.