Account Issues and Poor Customer Service

<p>Whilst trying to make a purchase yesterday afternoon, my card was declined several times. I then proceeded to an ATM, thinking perhaps the card machine was faulty, alas, my "card was not authorised" Which prompted me to call the customer service line, at which point i was advised there was a technical error and a few accounts were frozen "accidentally" No attempt at notifying me was made by nedbank! i then had to go through the pains of call queues etc, to get my account OFF HOLD! Upon calling customer service this morning to find out if the matter was resolved, i was transfered to 4 different agents!!!!! FOUR AGENTS!!!! The customer service was pathetic and this is just the sign i need to take my business elsewhere!!!!!</p>