account issues and irregular billing

<p>I have had a personal loan account with Nedbank for 5 years now, I admit that some years back I encountered some financial issues and my account was then take to collections/legal.</p> <p> </p> <p> </p> <p>since I made an arrangement with the bank in 2013 to start paying back , I haven’t missed any payment .</p> <p> </p> <p>but just as much I haven’t received a statement either.</p> <p> </p> <p> </p> <p>I called their legal department and they said to me they only issue statements of the account only on request .</p> <p> </p> <p> </p> <p>I then asked for one and they gave me a run around , after a couple of phone calls I finally received one. to my surprise there was still a lot of money still outstanding.</p> <p> </p> <p> </p> <p>I took a good look at my statement and I then realized that there was large amounts of money being debited in my account . I have asked every consultant that I have spoken to and still have no responds.</p> <p> </p> <p> </p> <p>I have called them over 15 times in the last month and still now I have No response.</p> <p> </p> <p> </p> <p>my ref no is :PLS7070</p>