Account in negative : NedbankJubilee Mall

<p>I called Jubilee Mall Nedbank after my mother went there with an issue in her account yesterday. First of all the lady who answered the phone was very very rude on the phone and not willing to listern to my concerns. I tried explaing to her that somewhere in January, my mother used her card to swipe for goods at Cashbuild and Builders, for some reason the money ddint go out of her account of which she just recently found out, since she ddint get any notification or even the store telling her about it. Now I sent her money for grocerries this month and all that money was taken out by the bank, still leaving her account with a negetive balance of about R2000.00.</p> <p>She is now been threatened to pay the negetive in her account. At the moment my mother is not working and will not be able to pay that amount, she is only receiving money from me every month to help her out. I have asked to speak to the manager or someone responsibly at the bank, but I was told by the lady from Jubilee Nedbank that I will be wasting my time because I will not be helped.</p> <p> </p> <p>After all these nonsense is done all my family members(Myself,Mother,Father and my Wife) we will be closing our Nedbank accounts and moving to FNB.</p>