Account In arrears

I have a personal load with Nedbank.<br> I have always paid it on time every month via debit order.<br> This month was supposed to be my last month.<br> The debit order did not go off and I got a sms to say I owe +-R4100 when in fact I owed +-R700.<br> Ref no : *** <br> Also the sms said my account is in arrears.<br> How is this possible when you'll debit me every month ?<br> I called the number on the sms.<br> I spoke to 2 *********** people who argued that because I bank with FNB they cannot see why the debit order didn't go off.<br> The first person also had the audacity to say that there was no money in my account.<br> They then wanted to transfer me to collections, which I refused as I has already wasted 20 mins of my airtime on this.<br> I asked for someone to call me back and I still have not heard from anyone.<br> <br> Why do you do this Nedbank ?<br> I have been a faithful customer for many year and have always paid on time.<br> Why are you making it so difficult to close my account ?<br> I am very disgusted and disappointed in your service and will really think twice before coming to you guys again.<br> <br>