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Antheny D

1 reviews | Active since Oct 2014

16 Jan 2017, 17:23

Account have all of the sudden TAX

<p>Dear Sir. I asked for a statement of my vehicle that I bought through MFC-Nedbank. In November last year MFC sent ma a statement and on the statement it showed that I owe MFC R16900.00 (its actually R16800 and some odd rands). I paid the end of November R1900 that left me with R15000.00. December Last year I paid another R2000.00 that left me with R13000. When I phoned in last week and Friday cos I would like to settle my account, the consultant that helped me told me that I owe R16000 (but it's actually R15000 and some hundreds). I asked the consultant where the hell does he get that cos according to my knowledge I owe R13000.00. Then the consultant told me that I owe R13300.00 plus tax. How can you tax me. Where is the tax comming from all of the sudden. In August last year, I recieved an SMS from nedbank and I were approved for 20% discount if I settle my account. When I phoned in the lady tlold me that I am approved but if I cant settle mmy account immediatly, I will still be allowed of 20% discount whenever I want to settle the account. How can your staff tell me last year about the discount but this year they tell my I must also pay taxes. On my statement is nothing about taxes and I will only pay what shows on my statement. November it show nearly R16900.00 and I will deduct every cent from that statement untill it is paid in full and if there is any other cost then Nedbank can sue me for the rest,. The law says that the price that you see is the price that you pay. I did sent a querry to ********** but no one have the decentcy to ever contact me. If you cant sort out my account, then I cant make any further payments. I try my best to pay you all your money but what I cant understand is where is the R13300.00 and R15000( nearly R16000) coming from.</p> <p>Please Sir do not hestitate to contact me on ********** 740</p> <p>Antheny ****s</p> <p>ID ********** 138080</p> <p>Vehicle Reg VCK474GP</p>

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Replies (3)
Nedbank
Nedbank's reply17 Jan 2017, 08:16
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team

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Antheny D's update24 Jan 2017, 15:01
Reviewer Update

Thank You To the nice lady that helped me with my account at nedbank. God Bless Her with His special blessings

Nedbank
Nedbank's reply24 Jan 2017, 15:23
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.