ACCOUNT FROZEN BY ERROR

<p>Today in the morning I tried to swipe my card for a transaction & to my surprise it was declined and at an outside ATM, same problem. I then drove to NEDBANK MEYERTON BRANCH & the level of customer service I experienced there, is nothing but pathetic. The 2 consultants who helped me, did an investigation on my account & advise that my account was frozen due to outstanding FICA documents & this was done by the system in ERROR but I will have to bring in FICA Docs before the account can be unlocked again. I pose a question to them as to when is a SYSTEM ERROR which was already a HUGE inconvenienced on myside, why must I further be distressed by bringing FICA Documents before I can access my account & they further continue lying in my face, telling me that an SMS NOTIFICATION has been sent to my phone before.</p> <p> </p> <p>Amazing I arrived at NEDBANK CARLSWALD in Midrand in the afternoon the consultant who assisted, the 1st thing he did was to apology for the inconvenienced caused by the SYSTEM ERROR and in no time he sorted my card out & asked that I go to the outside ATM to test & if it’s still not working, I should come straight to him for further assist</p> <p> </p> <p>I am very disappoint in the level of service I receive from Nedbank Meyerton Branch</p> <p> </p>