ACCOUNT FROZEN

Item: Nedbank
Rating: 1

On the 4th of January I went to Nedbank Mall of the South after my card declined on ATM, I was told that my account was blocked because i need to submit documents for FICA which nobody informed me about I only found out when my account was blocked, I spoke to a lady by the name of Nontlantla at Mall of the South who was very unhelpful.

she told me the process takes 7 -10 working days, such a long wait for my account to be unblocked, it is January and I have to buy stationery for my kids. On Saturday the 6th I went to Nedbank meyersdal where I was told there is no such thing as waiting that long for the account and the lady arranged for my account to be unblocked. but my 32 days notice account and credit card is still blocked.

I really do not know what more do i need to do

this is so pathetic!!!!

Helpful (0)

Replies (4)

Nedbank's replyOfficial

10 Jan 2018, 09:15

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply10 Jan 2018, 09:15

Official

Kind regards

Client Experience Team

's updateReviewer Update

14 Jan 2018, 09:52

I have received calls from Nedbank client services as well as the branch manager from Mall of the South apologizing about the inconvenience caused in this regard which i do appreciate, however, the problem has not yet been resolved as i have tried transferring money from my cheque account to my credit card this morning through online, but i still get a message that i need to contact the call centre or the branch as my account is blocked. I feel so helpless as i really don not know what more i need to do now

's update14 Jan 2018, 09:52

Reviewer Update

Nedbank's replyOfficial

14 Jan 2018, 16:28

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you during business hours to help resolve your complaint.

Kind regards

Client Experience Team

Nedbank's reply14 Jan 2018, 16:28

Official

Kind regards

Client Experience Team

Nedbank's replyOfficial

18 Jan 2018, 15:50

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards
Client Experience Team

Nedbank's reply18 Jan 2018, 15:50

Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards
Client Experience Team