Account Frozen

Got an SMS from Nedbank to update FICA documents. I went in and did it before the deadline date. Three days later my account is frozen. Called the branch, the person who served me did not send through the dcuments to head office. Had to be re-done. On the 23rd spoke to the branch and they re-submitted my documents. Today the 27th everyone who was helping me last week is not available and no one knows what is going on! I am so frustrated. I need access to my account but Nedbank have no clue what is going on. Today there is no branch manager. The team lead is completely at sea. Totally fedup!