Account Enquiry

To Nedbank.

On the 8th January 13:25 I sent the below e-mail to your complaints department and was immediately responded to by a automatic response. On it, it advised that my query will be attended to within 24 hours. Today is the 10th January still no feedback.

E-mail: Good day

I require assistance with my current account.

On the morning of the 30th December 2017 I conducted a ATM cash deposit of R450 into my current account.

The transaction was not completed due to a technical error on the ATM…The issue was raised with your Call Centre (Consultant - Wandile, employment no.208678) and Ghandi Square Branch (Branch consultant - Maria Kekana), with the amount credited to my account on the 6th January 2018.

The assistance I require is for the Charge Unpaid Item Fee(s) to be rectified. There are two debits orders that returned unpaid due to insufficient funds.

1. Afrihost – R299.00 2. Afrihost – R30.00

I had catered for those debit orders hence the deposit of R450.00 in advance.

Since the issue was taking long to be resolved I made a direct payment to Afrihost to keep my subscription active.

Account Number: ********** 135 Name: Kgotso Mkhonza

I trust that the above is clear.

Kindly assist with the rectification on my account.

Regards. Kgotso Mkhonza

End*

I am in the banking sector as well and fortunately I am aware of many things. With relief my salary is not paid into this account and this premature relationship is evident enough for me to make a decision.

I demand that you close the account effective immediately and that I obtain the closure confirmation e-mailed to me. PLEASE DO NOT WASTE YOUR TIME IN TRYING TO CALL ME. JUST SEND ME AN E-MAIL CONFIRMING THAT THE ACCOUNT IS CLOSED.

Thank you for zero.