account downgrade

iam very much disgusted at your service, i went to centurion branch first week of this month to request to downgrade my account from Savvy bundle (169) to gold cheque (99) i was told that my cards will be at the branch in 2 working days, but till to date haven't received no SMS to collect the cards, i than called their call center and they told me that there is no order of new new cards on the system,,,what nonsense is this and i don't expect to be charged 169 on my account this month or else all hell will break loose, your people are just useless jeeerrrr.<br> <br> i need my new downgraded cards before t get paid on 25/06, this is why you are listed number 5 on Hellopeter.