Account Dormant

I transferred money and received a payment into my son's account on which I am a guardian. I tried to transfer the money from my son's account into my cheque account (both nedbank accounts ), I discovered that my son's account is invalid. Subsequently, I went to the branch in jhb fourways , and I was told the account is dormant and they require the FICA document, I submitted the documents and now I am told the account will be activated in 5 days, apparently FICA takes time. That does not make sense, I never received a call or message from nedbank regarding FICA documents and took a decision to deactivate my account regardless of the dormant status it accepts transfers and deposit but no withdrawals, how lame and inconsistent. The same FICA documents if I were to request a loan; will be verified and approved instantly. I have no 5 days to give nedbank to release my funds!