Account closure

We have been trying to close a Nedbank account for more than a year with no success. Staff gave different instructions as to what we have to do and which forms to complete. Staff turnover and we had to deal with new staff. Initially we could not get access to the internet banking profile (about the year before) and same story. Different instructions from different staff. The end result is that always something extra to do and they continue to levy bank charges on a dormant account where we can't get access to the funds.