Account closure

Despite numerous requests to close all my accounts over the last 10 days via NCCC, you have failed to meet my request. Both my current accounts are still open on your system despite several requests to have these closed including a call on Monday, 13 April, a call of no less than 43 minutes!! NCCC indicated to me that they cant help me as I need to go to a Nedbank branch to update my details. Nedbank, this is pathetic... why would I want to update my details - you have all my up to date details? This 14 year banking relationship is over due to unsatisfactory service and lack of client centricity (this being another example)! I refuse to waste my time in one of your branches! Make it happen and close these aco****s please. NCCC reference ***4.