1 reviews | Active since Mar 2011
Account closed yet still harassed
I closed my account with Netbank on 6 March, every week since then, often twice a week, I receive a text message from them. They either tell me my account is overdrawn and I need to sort it out immediately or that there is funds in the account for collection and I must sort it out immediately. I have tried calling ***and telling the consultant to ensure that the messages stop but it never works!<br> Today, I was told just to ignore the messages! So basically, I must just, for the next however many years of my life, just ignore a weekly, sometimes bi-weekly text message telling me I'm in the wrong? I have spent more money on phone calls to this pathetic bank than was left in the account so they should actually be refunding me money! When I closed the account I was informed that there was only R6.00 in the account and that the bank would just keep that money which shocked me as well!!! I am so glad that I've moved to FNB!!
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
