Account closed without notification and no one. Can assist

2 of my payments bounced due to My business account being closed .

- Account was opened less than 2 months ago. - as a rule, Client should be notified before deactivating it, then proceed to close it if still no deposit made into the account . - I have never received even a single notification. - the entire day been trying to get hold of my banker at nelspruit crossings but did not take my calls I ended up calling the call center, they called her from their side telling her to answer my calls. Its only then she answered. - I got no assistance from her cause she could not solve my problem, She told me that she will process this on Monday. - how crazy is that? For starters in mess cause someone did not do their jobs.

- I phoned credit and Risk, also didn't get help.

Who and how do I escalate this incompetency, carelessness, negligence, ********* behavior from your employees