SM
Siphiwe M

1 reviews | Active since Jun 2019

06 Jun 2019, 13:19

Account closed when im still making deposits

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My account was not been in operation this year and i called the customer service number and i was advised to pay R130 to keep it opened, that was last month and when i want to make a deposit this month, im told the account is closed,

i dont think Thulasizwe from the Lambton branch has done everything he can to assist me in this matter, i tried to email invoices that im expecting to be paid in a weeks time and my emails are blocked and Thulasizwe is telling me to go to the branch which is impossible at the moment.

Im not sure if i should close my account and move to another bank.

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Replies (1)
Nedbank
Nedbank's reply06 Jun 2019, 13:23
Official
Dear Siphiwe  Thank you for raising your concerns with us. We at Nedbank continuously strive to provide great banking experiences. A Resolution Manager will contact you to address your concerns. 
Kind regardsClient Service Support