ACCOUNT CLOSED

I have BAD experience with Nedbank.

They Froze my Account on Monday 04 July 2018 which I opened in 2016 without even notifying me Only noticed when I wanted to do a EFT paying my child school fees,

Today is the 04 July 2018 its still frozen.

This is how it penned out I received a call from Christine Radebe Nedbank Eastgate on a Monday informing me that I must no longer bank with Nedbank and I must find elsewhere to put my salary I had to drive to Nedbank Eastgate only for her to tell me its a directive which they had from head office and she will let me know whats going on and she didn't come back to me. On Tuesday I phoned customer care after being transferred and put on hold for more than 30min I finally spoke to the lady Carla in credit management who informed me that the Proof of Address which I used when I opened the account was fabricated to my surprise I told her I got that proof of address from my landlord as a electricity bill and secondly I had moved and no longer staying at that address and she advised me to take my new proof of address to nearest Nedbank I took my Telkom bill and I was told that all was going to Ok on my account I phoned her again she said I must take it up with the branch where I opened the account after phoning several times and leaving messages for Christine at Nedbank Eastgate and no response I had to drive again from Northgate to Eastgate only to be told that I had to go to Sandton Nedbank since I upgraded my account hence I was suppose to see my private banker Mejully which I did only to get their around 5:30pm and she couldn't really assist me because the manager had knocked off and she was really helpful and asked me to come back the next day. On 04 July I was their again and Mejully spoke to the Bank manager who didn't even want to hear my side of the story She just instructed her that we must close my account and transfer all my funds to a different account I really want to keep my account with Nedbank, I even brought the initial lease of where I was staying to prove that I was staying at the aforesaid proof of address which I got from my previous landlord and I had also an affidavit which I was advised to do by my artoney but all this no one was willing to hear my side of the story except Mejully. Feels like this is ************** may be because of the colour of my skin Now its 04 July Time 1442hr and my account is still frozen I can't pay my current rent where am staying now or make any other payments. After having brought my new residential address which I got straight from Telkom Store I thought this was going to be solved swiftly Now my name will be blacklisted under Nedbank yet I am innocent if this is not solved I am taking this with my artoneys who will take it up with the executive complaints from your department.