ACCOUNT CHANGED TO SAVVY WITH NO CARDS NO NOTHING

I HAVE A SAVINGS ACCOUNT AT NEDBANK, LAST YEAR I APP**** TO CHANGE TO A SAVVY ACCOUNT, THE FORMS WERE FILLED IN ETC. IN DECEMBER I WENT TO CAPE GATE BRANCH TO FIND OUT WHAT IS HAPPENING AS HAD NOT HEARD ANYTHING, I WAS TOLD THAT I DID NOT EARN ENOUGH TO QUALIFY FOR THE SAVVY ACCOUNT, SO I LEFT IT AS A SAVINGS ACCOUNT. I NOTICED FOR THE LAST FEW MONTHS A MAINTENANCE FEE OF R99 HAS BEING COMING OF MY ACCOUNT. MY MOM SAID BUT THAT'S WHAT SHE PAYS ON HER SAVVY ACCOUNT. I HAVE BEING INTO THE BANK AND HAVE BEING TOLD THAT IT HAS BEING CHANGED TO A SAVVY ACCOUNT, AND THEY WERE CANCELLING MY SAVINGS ACCOUNT CARD. I HAVE NO SAVVY BANK CARD, HAD NOT SMS TO SAY THERE IS ONE, HAVE NO DOCUMENTS TO SAY THAT MY ACCOUNT HAS BEING CHANGED. NO CORRESPONDENCE FROM THE BANK AT ALL. I DONT WANT THE SAVVY ACCOUNT ANYMORE.