Account Cancellation Request has not been honoured.

On 23 July I called the Call Centre to Cancel my Nedbank Accounts as I no longer need them. I cleared my accounts of all funds. The Agent who helped me confirmed that the account was cancelled. I was shocked to see that Bank Charges had been deducted from my account on 1 August. I called the Retentions Department AGAIN and spoke to Jason who was going to listen to the call recording and get back to me. He Never did. Now I am in overdraft by R450!!! I sincerely hope that you are going to reverse these charges!