Account blocked by *****

Account has been blocked by forensics 5 days ago, and I explained to the agent I have proof toshow that the money in the account is mine but I was unable to get assistance from that call, my rent is due, all my savings and every is with nedbank today I did not go to work because that account for my everyday use, I was told it will take 6 weeks, out of this experience I was only given a case number