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Vhulahani N

1 reviews | Active since Nov 2019

30 Nov 2019, 08:27

Account blocked...

I opened a Small Business Account (SBS) with Nedbank Carlton centre Branch. I was assisted by a very friendly staff sis Lindiwe Buthelezi. Best customer service I have ever received. After a few weeks I collected my card from the branch, was assisted by a different person, the teller who issued my card gave me my card without setting my daily limit. So i was unable to withdraw money using the card at any ATM. I could only swipe, very bad for a banker to forget to set my withdrawals limit. That should be the first thing they do! I had to visit the branch again to fix this.

As if that was not enough. A week later, Nedbank blocked my account because there was a direct deposit from a NEDBANK account TO MY NEDBANK BUSINESS ACCOUNT reason being it was a lot of money ( by lot of money the funds were roughly less that R70k) obviously for business purposes. I had to go back to the branch Again with proof of the NEDBANK account holder (which they should have in their system) and the reason why he deposited the money into my account along with the deposit slip which didn't make sense at all because all this was happening within the same service provider (NEDBANK to Nedbank transactions). I went to the branch with all the required documents, still they were unable to unblock my account and I was not given any solid reason except that Samantha was not answering her Emails. I was even questioned of the money that was going into the account of which were very little amounts. In essence a business is suppose to generate money not work on a loss. But I was suppose to answer on why and who was depositing R8000 in the account.. For heaven sake Its a business account not a personal account of which I opened to put my business money but I was questioned of were the money was coming from. Does that mean that I am suppose to open a business account with Nedbabk but not deposit money at all because the account will be frozen and my business will be held back?

I was told the account has been unblocked, went to the petrol station to put gas only for my card to declined at a petrol station. After all the up and down Till now my account has not been unblocked, but when I left the bank I was told everything is okay.

NEDBANK is the worst bank I've ever used. Would not advise anyone to open an account with them. Even their Internet banking is **** I've had to call the customer care line more that 20 times yet they didn't help at all. It's been less than 2 months I've joined Nedbabk, apart from sis Lindiwe Buthelezi kindest services there is not good or posittive about that bank. Ridiculous.

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