LM
Lindsay M

1 reviews | Active since May 2015

07 May 2015, 08:32

Account

Good Day,<br> <br> I'm highly upset with a call I received yesterday morning from Nedbank +*** was the number. A rude and unfriendly lady told me my account is in excess of R120 and if I do not make the payment by Saturday 09 May 2015 I'll receive a sms stating my account is closed. I advised her I do not have money but as soon as money gets paid into my account on 25 May 2015 they immediately takes the R120. She would not give me a chance to explain. This is a business account ***) and business was a bit weak the past couple of months. Should you close my account I will have issues in the future with payments. The lady did not even offer me a solution or gave me an option to make some of arrangement. Should this account be closed on Saturday, I will escalate the matter to the banking adjudicator. It f*cken don't make sense.Whenever an account is in access as soon as money get paid into the account the bank takes it's money. And I do not want to hear the **** about how I manage my account. The bank gets it charges. I would like someone from your complaints department to contact me urgently.

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Replies (1)
Nedbank
Nedbank's reply07 May 2015, 10:22
Official
Hello Lindsay515,

Our sincere apologies for any inconvenience you may be experiencing in this regard and appreciate your patience while we address your concerns raised in the posting.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team

Best regards,