Account

A few weeks my app on my phone stopped working. A week ago i went to the shop to buy something and swiped my nedbank card and my payment was declined, i was confused as i know i have money in my account. I went to the Midland Mall branch on saturday and they explained it was my fica that needed to be done which we did, the problem was not resolved straight away as it was a weekend apparently and i was promised monday everything will be sorted. Called the branch on Monday and was told it was not sorted, i also tried to withdraw money and yet again it was declined. I was promised by the branch yesterday they would call me back and sadly they never did. Today i call for hours with no answer and eventually someone answered and i was promised again to be called back and sadly nobody called me back. I called again and was told that my problem was still not resolved. So Nedbank please explain to me your poor service and feeling that it is ok not to handle your clients with urgency and that i cant even get access to my Money. Please explain who will now pay my bills. When i was at the branch on saturday there was a client that was so rude to your staff and i felt so sorry for the staff but i now understand why this client was so angry. I am going to close my account and will never bank with you again. I am discusted