SS
Sherwin S

1 reviews | Active since Jun 2010

29 Sept 2015, 10:06

Acc balance never correct

I moved from a savings account to the Savvy account and find that the account balance is always incorrect or misleading. When you logon to internet / cell phone banking the balance will be x but a day later it is different. The issue is that they show current and available balance which is never correct. As a customer if you have funds in the available balance, that is what you can use. Also the sms balance we receive does not tie back to the statement. I did not have this issue with the savings account - Every swipe reduced the balance correctly so why does the current account not work the same?

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Replies (1)
Nedbank
Nedbank's reply29 Sept 2015, 10:23
Official
Hello Sher11zn,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team