Abysmal service from Nedbank

If i could give a lower rating, i would...

My (our) experience with Nedbank Building Loans department has been nothing short of a fiasco: right from inception and the initial dealings with their conveyancing attorneys to this point, whilst our building project is thankfully nearing conpletion.

I could go on and on about the poor service, but at this stage it's a moot point, since despite our very strongly worded complaints (which resulted in one online meeting), where nothing was resolved - we received the assurance of a follow-up zoom meet that would then include the attorneys, but of course nothing further came of this.

To name but a few issues: the initial consultant (though a wonderful individual) had never done a bond application processing before, let alone a building loan application (which by building loans manager's own admission is "more complicated" than a straightforward bond application. The conveyancing attorneys (assigned by Nedbank) assured us that lodgement would be quick and easy (i quote "if you pay tonight, we lodge tomorrow") - I think these words bolster my assumption that it would be a fast process - yet, after a constant back and forth over this and then that required document, lodgement took 5 months. A system generated time-line (i dont know whether this system was that of the bank or the attorneys); put the date of bond registration date estimate at 3 April.

Granted, I should have insisted on investigating multiple options for this building project, but despite voicing my misgivings from the very start, my husband (a Nedbank client) was adamant on dealing with Nedbank; i'm sure this is a decision he now regrets.