Absolutely useless customer contact process

<p>A week ago, I logged request on their website to be contacted regarding the title deed on my late fathers' house. They still have not contacted me. I called the number on their home loans division website today and got through to the switchboard. The switchboard transferred me to homeloans who answered after about 5 minutes. They then told me they were going to transfer me to another department but I ended up back at the switchboard.</p> <p> </p> <p>Waste of time as always.</p>