ABSOLUTELY UNNACEPTABLE OUTCOME INVOLVING BOTH THESE BANKS

<p>I made my salary payment of R 5500 into one of my beneficiaries accounts on the 17th June erroneously only to find out that she is in debt review and her account had been frozen and she had not informed me about this. I immediately paid R 400 to do a recall which was declined and have been fighting with Nedbank who in turn contacted FNB who said that they would not release MY MONEY which had been paid into this account and it would now be used to pay off her overdraft and debt!!! Have you every heard of anything so unbelievable in your entire life. The service I have received from Nedbank has been absolutely appalling right from the Manager I dealt with at the branch Juan Roetz all the way through to everyone else I have spoken to in connection with this. It is now ONE MONTH LATER and I am still have not had my money returned to me. I would understand if I owed this person money but the transfer was made by mistake and FNB refuses to give me my money back which I cannot believe that Nedbank has not tried at all to sort this matter out for me....... I now have to go to the umbardsman fill in more forms and waste more time - I find this truly unfair and unjust and cannot believe the service I am receiving in connection with this. I am a very unhappy NEDBANK CUSTOMER</p>