ABSOLUTELY SHOCKING SERVICE

I just cannot believe how bad the customer service has been that I've received or NOT RECEIVED. I initially contacted my personal banker Ivan Moyo and copied other members of the team on the 21st January 2020. I have now sent MANY emails and tried to call MANY times. Simple issue still unresolved and unaddressed (no response whatsoever to last 4 emails and phones going unanswered) AND COMPOUNDED. Most frustratingly some of my payments have now been SUSPENDED and I am still getting absolutely no response from the now 6 NEDBANK contacts I am copying into each email.SHOCKING SHOCKING SHOCKING and I desperately need the ISSUE resolved to continue operating!