ABSOLUTELY SHOCKING SERVICE

In early December I was going through my bank statements for 2023 and 2024 and noticed I had been charged R115.00 per month for maintenance fees on my cheque account. As I have an Invest It account with more that R10 000.00 as a balance, I should not be paying maintenance fees on my cheque account. I immediately sent an email to Nedbank customer service on 06 December 2024 and recieved a case No.CCM***6. On the 09 December 2024 I recieved an email from Jonathan Ndlovu asking me to send copies of statements for that period proving I had over R10 000.00 in my account. Unfortunately the banking app does not allow me to print statements from my Invest It account. On the same day I sent Jonathan Ndlovu an email asking for assistance in printing the required statements. A case no. ***5 was assigned to me.I sent him follow up emails on the 10,11,12 December 2024 and STILL NOTHING. Eventually on the 12 December I recieved bank statements for the WRONG ACCOUNT. I emailed Jonathan Ndlovu AGAIN and despite sending him emails on 16,20,24 December 2024 STILL NOTHING. On 02 January 2025 I AGAIN emailed him and STILL NOTHING. On the 20 December 2024 I decided to go in person to the nearest Nedbank branch which is 20kms from my home in Melkbosstrand. At Nedbank Bayside Mall, Tableview, I met with Adri Rossouw. I explained everything to her and forwarded all my emails to her. She PROMISED me she would sort this out. I have sent her follow up emails on 24 December 2024 and AGAIN on 02 January 2025 and STILL NOTHING. THIS IS ABSOLUTELY SHOCKING LACK OF CUSTOMER SERVICE. In the past couple of years I have had nothing but Shocking lack of service from Nedbank despite being a loyal customer since 2009 with Three accounts and 2 cars financed through them I don't know who voted Nedbank the best bank in South Africa. I'm wondering if there was *******ion involved??