1 reviews | Active since Aug 2016

06 Aug 2018, 11:15

Absolutely ridiculous service

This 2018 for crying loud. All I need is a letterhead with my bank account details. There are so many security checks to verify that it is me and my account but nothing. Modern technology is meant to save us time in having to physically go to a branch for a piece of paper. Both the call centre and my branch just refuse point blank to assist me. Absolutely ridiculous. I have to go to the branch for this......

0
Replies (2)
Nedbank
Nedbank's reply06 Aug 2018, 11:24
Official

Dear Joan Losper

We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution.

Kind regards

Client Service Support

's update14 Aug 2018, 11:50
Reviewer Update
Thank you for responding to my complaint but unfortunately I was never able to get the information on the new money app. Eventually the company I needed the information for, accepted my account details in an email