Absolutely pathetic service.

I order new credit cards on 27 February 2021 and request to be delivered to the Clearwater Mall branch.

On 03 March 2021 I received a text message that my cards are ready at the Westgate Mall branch.

I called and spoke to consultant by the name of Thabang on 11 March 2021. He informed me that he need to cancel the cards and order new cards and I have to pay for the new cards again. I already have to pay for the first order. I informed him that is not my mistake, why should I pay for Nedbanks mistake. He said that his manager by the name of Abigail will call me back to resolved this matter.

On 13 March 2021 I called again and spoke to a consultant by the name Zine who was not very helpful and could not realy help me and informed me she will get manager to call me back.

On 18 March 2021 I called again and spoke to a consultant by the name of Percy who also informed me that he had to order new cards and I will be liable for the cost thereof. I insist that he send me an email where the charges will be zero for the second order. He informed me that he opened a case no: ***8.