Absolutely Pathetic Service

I have tried on three occasions to sort out my Internet login with Nedbank. Firstly at Epping branch, where the distracted door keeper tried to assist between signing people in, taking their temperatures, assessing the queue outside and trying to help on the internal terminal to get me logged in. Required I eventually reset my password. After numerous attempts and then being urged to download the App onto my phone, we couldn't get it sorted and I eventually had to leave as I had a business appointment. the next day I stood inline again at Somerset Mall as i was in the area. After an hour in the line and incredibly slow progress, on my enquiry I was told that they are off line... This morning at Paarl Mall I was told I would have to get approval from all my trustees and they would have to sign a mandate to allow me access. I had access. Nedbank stuffed it up, not me. I have a mandate to sign on the account otherwise I would never have had access in the first place. I am writing this knowing that I probably will not get a response. judging by the responses It seems like Nedbank chooses not to respond to any complaints on Hellopeter which is in line with their overall pathetic service. please come back to me.