Absolutely pathetic customer service

Absolutely pathetic.

I have an issue with my app. I need to send certain pops and every time i do so, it sends me a completely different pop.

I used the chat feature to which they could not assist. They told me to call a number which is certainly an inconvenience, but i understood.

I called the number and had an absolutely disgusting interaction with someone named Sibongile - this person put me straight back into the que during our interaction. Of course the next rep Jaidien could not find who it was and that was the end of it. She also could not assist me with the initial issue and put me through to Tumi in complaints who was not professional at all and said that I was being sarcastic.

This is an experience i would expect from a normal call center however, it was an actual experience with Nedbank, whom I have always been with hassle free.

Your customer service is pathetic. Absolutely pathetic!

Then to add to this ****, Tumi in complaints told me and clearly **** by stating that I had received an sms from Nedbank. I did receive an sms but it does not say ANYTHING about it being from Nedbank. Check the account and check the sms.

This should have been a simple issue to resolve from the start. Your customer service is cringe worthy. Oh and Tumi said a manager would call me within 5 minutes.

This is me complaining 10 minutes later. The worst thing is that this probably won't be resolved.

Let's await the automated response..

If only everyone was accountable as they are in good work environments. Then no one would have the courage to be this unprofessional. During these Covid times when people are struggling to find jobs, Nedbank employs the lowest customer service standards in people.

A small issue which has snow balled to this. But let's just push it under the carpet.