Absolutely no assistance from Nedbank due to *****. Worst service ever.

I had a payment that went through my account for R3189.99 on 31 May 2024. I saw this on 10 June 2024 and immediatly went to Nedbank at Carnival Mall. I was told to call the Nedbank ***** Department. I did this immediately standing outside the bank. This was Saturday morning around 8am. The person that assisted me told me that a ticket will be logged with the investigation department. All banks operate on a Saterday. He told me that he has stopped my card and I must wait 24 or 48 hours before applying for a new card. He gave me the following REF***7. Today, Monday I phoned to follow up as no one contacted me from Nedbank. I phoned around 2pm and was put through to the ***** department. I gave the lady the Ref nr and she told me that it will take 6 to 9 weeks for the investigation. R3189.99 is my grocery money, what should my kids eat. I asked her and she told me that she will put me through to investigations, I hold on but then the line was cut. No one bothered to phone me back or even send me a mail to explain. The payment that went through my account was an online payment and normally if I do a transfer, an online payment I get a request from the bank to Reject or Approve. But I did not get anything and I have no idea who or what Tomplay Sheet is. This was the second time I have opened an account with Nedbank and I am discussed and disappointed with their service. My Husband is with Capitec and a couple of months ago he had a simular ***** case and guess what before the end of the day Capitec had done the reversal and his money was back in hos account. I still told him nothing like this will happen at Nedbank due to their security measures but boy was I wrong. Who in this day in this land can just loose R3189.99 and be ok. I only work for a salary and that is alot of money to me.