Absolutely *********** staff

On the 21.01.2016, i called in to get a settlement on my account i was give the amount of 21630.05 I made a payment of R20000 on the 22.01.2016, i then email proof of payment to [Email Removed] on the 25th of Jan I received the email from Melissa Govender, stating thank you for payment it will reflect with 48 hours, on the 28.01.2016, the balance of R1630.05 was deducted from my bank account , I call today and speak to a lady by the name of Patrica Mikinda Ref *** and she states that the R20000 is not reflecting how is this possible, my arrangement was for R2000 to be deducted from my account on the 28th, and due to the R20000 been paid only R1630.05 which was the balance left was taken out. I need this sorted out ASAP and a paid up letter to be emailed to me