1 reviews | Active since Jun 2020
ABSOLUTELY DISGUSTING TREATMENT FROM NEDBANK
Never in my life have I seen such disgusting service in my life as Nedbank. I went to the first ATM in Randfontein to draw money, but it was broken. I then then drove to a second ATM in Randfontein, and it was also broken. I then drove to a 3rd ATM, which very surprisingly for the first few seconds only. I put in my card, put in my PIN and and amount. In the middle of of the transaction, the ATM shut down and started restarting. Because my card was inside the ATM, I had to wait 25 minutes for it to be ready. However, my card was NOT RETURNED! I called the lost cards discussion to block my card. The rudest, lady ever put the phone down in my ear. I then drove to the Nedbank Branch to order another card. But the Randfontein Branch was closed for renovations, so I could not get my new card. I then drove 30 minutes to the Krugersdorp branch, where the lady told me I need to order a new card over the phone. When I called the customer services division, they told me this could only be done in the branch.
Furthermore, when I tried transfer funds using my phone to withdraw money "THEIR SYSTEM WAS DOWN" so I could not draw money. On top of this with the help of a Nedbank employee at Krugersdorp branch, they "HAD ANOTHET SYSTEM ERROR" so I could not draw money from a Nedbank ATM. So the Nedbank lady suggested I go to Pick n Pay to draw the money using my voucher.
Furthermore Nedbank stated they would charge me deliver a card to my home.
So here I am, MASSIVELY INCONVENIENCED after the Nedbank ATM ate my card. I CANNOT ORDER ANOTHER CARD. I CANNOT ORDER MONEY PROM A NEDBANK ATM.
I AM DISGUSTED TO BE ASSOCIATED TO NEDBANK. What would Nedbank's competitors say about this despicable service?
Do not phone and waste my time further, Nedbank. Email me if you have to. DISPICCABLE SERVICE IN EVERY WAY. I believe it is time to leave this useless bank.
I told the man about only a few of the problems in trying to get my information for my request.
And this was in addition to all the above problems.
Rudely, he said to me..."those complaints are unwarranted".
He then said, what if I received 10 complaints in 1 day?
After this he could not put me through to the department I called to be transferred.
At the end of this call, I asked to evaluate his performance on a survey.
He did not know how to enable this request of mine.
He actually told me to drop the call, to which I asked the very obvious..."so if the call is dropped on my side how do I evaluate the call?
I then told him to get somebody to help him.
Which he could not do.
So after ANOTHER DISGUSTING service by Nedbank, my patience was out and I said goodbye, hence writing my review on hellopeter and X.
Nedbank email me for names.
Please do not waste my time by phoning me.
I told the man about only a few of the problems in trying to get my information for my request.
And this was in addition to all the above problems.
Rudely, he said to me..."those complaints are unwarranted".
He then said, what if I received 10 complaints in 1 day?
After this he could not put me through to the department I called to be transferred.
At the end of this call, I asked to evaluate his performance on a survey.
He did not know how to enable this request of mine.
He actually told me to drop the call, to which I asked the very obvious..."so if the call is dropped on my side how do I evaluate the call?
I then told him to get somebody to help him.
Which he could not do.
So after ANOTHER DISGUSTING service by Nedbank, my patience was out and I said goodbye, hence writing my review on hellopeter and X.
Nedbank email me for names.
Please do not waste my time by phoning me.