ABSOLUTELY DISGUSTED WITH SERVICE RECIEVED!!!!!

I have been with Nedbank only for a shortly time, less than a year. I only came to Nedbank because I went onto debt review.

I NEVER accepted a debt order mandate, actually I have declined it each time I got one for my home loan, which happens to be with Nedbank as well.

This is now the 3rd time that they have debited me on top of what my debt review has already paid them. My account is not in arrears and has been paid in full every single month.

This time they Debited me TWICE on my account, and my debt review company already paid them! My account is now over drawn and 4 of my debt orders that are supposed to be paid have bounced due to this. Further to this I have been Charged R35 per debt order that bounced!

I called last week Thursday when this happened and immediately asked that they refund me both debt orders as I am on debt review, and this should not be debited in the first place.

I was sent from pillar to post. First home loans department who sent me the debt review. Both departments of which told me I must wait 10 working days to get my OWN money back! I have an 11-month-old baby that I need to feed! I have no petrol in my car to get to work! No one cares or even tried to help me, all each consultant I spoke to said '' I will escalate this matter '' I CANNOT wait 10 working days. In order for me to pay my next installment I need to work, and I need petrol to get to work!

The worst is I am a private banker, my banker Siphiwe Mahlangu, is absolutely useless!!!! The first time this happened she assured me that problem has been solved and I won't be debited again. A few months went by, and same thing happened, she assured me that it won't happen again, and the debt order mandate has been cancelled. guess what it happened again btu this time she does not even reply to my emails, nor does she answer the phone when I call.

It gets worse... I called her manager who is Mr Pukane Stanley, he is just as unhelpful as he now blames my debt review company. When all my other accounts stopped debiting me thanks to them, he says its them that did not communicate with Nedbank, when i have emails proving that they have done their part. Even when i call the home loans department they tell me my account is locked and they cant access it because its on debt review. so how is this possible !!! No one in Nedbank can tell me why this is happening, nor does anyone take responsibility for this.

I lodged a complaint at the complaints department today ***7 I can guarantee that they will just push the blame too.

All I care about is getting my money back and I have moved all my debts to Capitec and opened an account there already. All I need is my refund so i can be rid of Nedbank and their poor service for good!

NEVER in my life received such poor customer service. And I am a customer service specialist in my own profession. If I gave customers the service i have received, I hope that I'd be fired!!!