Absolutely discussed!

Good day,

I am extremely upset and disappointed in the never minded attitude your staff as treated my account.

I called in either on the 13th or14th of June to cancel my linkage fee and was assured that it was done which I was happy with ,but nothing could prepare me for the garbage that happened after my call.

First, I was still charged R25 for my linkage fee which I am extremely annoyed about. Secondly my card was cancelled and I only I found out about this on Saturday afternoon after My family and I had a meal in Blaauberg . Blaauberg is literally an hour and half away from where I live. I had no money on me and was not able to use my card. Fortunately for me I have family that lived close by who were able to help me. However, I was humiliated in the in the restaurant and had the manager of that establishment threaten to have me locked up!

When I called the bank, I was told to come in and that there was nothing anyone could do to help me no explanation explaining what happened to my card except that it was blocked. I called on Sunday again and was told that the person who cancelled the linkage fee is the one who blocked my card. I was assured that I would get a call back with an update of what is happening. Today is day 2 and no one from Nedbank bothered to call me with an update on what’s happening.

I am at the point where I will be going to the ombudsman for the humiliation and the fact that everyone seems to be never minded about what took place. I do want compensation from you your bank! I want all the linkage fee that was charged to account for the months that I have been with you reimbursed, I want all the bank charges and bank fees refunded as well! If this is not done, I will be going to the newspaper. I don’t care how many apologies you offer, sorry is just not going to cut it. You put me in a very difficulty situation which could have ended badly for me had I not had family live close by.