ABSOLUTELY BAD SERVICE

WHY WHY WHY THE HELL DO WE HAVE TO WORK FROM DURBAN THROUGH TO A "CALL CENTRE" IN JHB OR CT TO GET TO A BRANCH 5KMS AWAY FROM MY HOME. I DONT WANT TO DRIVE ALL THE WAY THERE AND FRUSTRATE MYSELF IN TRAFFIC FOR 1 SIMPLE ANSWER.... AND THE CALL CENTRE AGENTS ARE *********** AND IMPATIENT TO SAY THE LEAST, CANNOT EVEN FIND MY BRANCH AND THEN AFTER THEM FINDING MY BRANCH THATS AFTER THE 3RD CALL THEY HAVE TO ASK? ASK? THE PERSON IF THEY WILL TAKE THE CALL...WHAT BULL**** IS THAT!!!!!! THEY HAVE TO TAKE THE CALL!!!! NEDBANK IF YOU DON'T UP YOUR GAME YOU WILL LOSE PLENTY CLIENTS. YOUR BANK IS NOT THE CHEAPEST AS IT IS AND TO GIVE A LONGSTANDING EXCELLENT CREDIT RATING CLIENT THIS TYPE OF SERVICE SUCKS BIG TIME..... THERE IS NO BATHO PELE -PEOPLE FIRST SERVICE. AND TO ADD THERE IS NO CULTURAL DIVERSITY IN MY BRANCH WHICH CONSIST OF MAINLY INDIANS....WHERE ARE THE WHITES???????? UNHAPPY, IRRATE AND DISSATISFIED CLIENT.... WILL NEVER ADVISE OR RECOMMEND NEDBANK TO ANYONE.