Absolutely appalling service from Nedbank

I switched to Nedbank almost a year ago after getting fed up with Capitec. What a huge mistake. Balance not showing accurately on the app, systems down regularly. Unpaid transaction charges with no explanation. Non existent customer service. The last straw was Saturday night when I bought a voucher through the app and it went off double. After multiple calls to customer care the only answer I get is that they have escalated the matter and it will take 5 to 10 working days to get feedback. Next thing I noticed is that they decided to start charging for sms notifications. This was always included in my R99 monthly fee, but they changed it 1st of January knowing they will catch most customers. Nedbank give me my money back and reverse those unpaid fees. My rating stands at zero as of right now. Don't waste your time trying to refer me to the pricing guide, just give me my money back while I move my account once again.