ABSOLUTELY APPALLING!

I have never in my whole life come across such absolute disrespect, disregard and nonchalance about service in my whole entire banking life!I walked into this banking 1 morning after a friend convinced me that it was the most friendliest bank to be with..at the door I was confronted with Alina who directed me to a sales consultant by the name Lindile and this gentle man assisted me in the opening of my cheque account - all seemed to have gone well. 3 days later I get a text message to walk into the branch so to collect my card - I waited in queue for a ridiculous 2 hours before I could get to the help desk and during this long wait - no person bothered to make any kind of contact with any of us in line as per the promise made in the bank and then when I finally go to the desk - I met Joan who told me that my name and surname were swapped so I couldn't get the card and during this time no person bothered to apologise..she ordered another card and when it was delivered - still the same issue had not been resolved and it was returned but I haven't been contacted to be told the way forward..This is shockingly horrible service!I demand a resolution ASA***et your business in order!