Absolute worse service

I recently app**** for a home loan with my mother and sister. The application was send through to Nedbank and one of the decline reasons was that I am under debt review.

Which is lie, as I never app**** for debt review or asked about debt review. I even paid now for a credit report to make sure I am not under debt review.

I want Nedbank to provide me proof of where I app**** for Debt review or where they got this information. Because clearly the system they are using is inaccurate. Which now caused me unnecessary stress about my bureau score.

If they cannot show me written proof where I agreed to debt review or where I am on debt review, than I will be taking this to the NCR as I have the right to know the real reason why my application is declined. Not a make believe reason.

And trust me I will take this up with the NCR, because I am sure I am not the only client that they have done this before.