Absolute shoddy service

Since the 4 November 2019, I have experiencing a problem with my internet banking on the old platform. I can perform my normal banking online with my current beneficiaries, however as soon as I want to load a new beneficiary the platform allows me to follow the whole process, I receive a verification code on my cell phone, as soon as the function of pay beneficiary is performed an error message occurs. I have tried other function like sending emali and play lotto and the same error message occurs. In the last 5 months I have had numerous telephonic interactions with Nedbank customer service and their IT department. Screenshots of the error message has been sent I have tried registering on the Nedbank new internet banking platform, however as soon as I enter my id number I get a response "Sorry we seem to have a problem". This function has been tried on various laptops and computers but the same message occurs. To make matters worse I have downloaded the Nedbank money app on my smart phone and the same message occurs. This has also been discussed with Nedbank IT on numerous occasions but to no avail. Nedbank likes using the term we have escalated your problem to the supervisor. After at least 10 calls to Nedbank I have had 1 call back in January 2020. During the call the problem was still not resolved. But it was just left there no follow up occured from Nedbank's side. I have been a customer with Nedbank in excess of 25 years. With the current new banks out their I am not surprised that Capitec, Discovery bank, have seen a gap in the market due to shoddy service levels like this. If the other banks can guarantee me a seamless change over I will move all my business across. One can only display patience for so long.