ABSOLUTE LACK OF ANY SERVICE!

After having duly completed an application form & preparing all supporting documents, app**** for vehicle finance at Hatfield branch with Pearl Miya on Friday, 12 June 2015. Was informed that should receive feedback by latest on Monday, 16 June 2015. Received phone call from Pearl on Saturday, 13 June 2015, to advise that finance has been approved. After we discussed the interest rate, I requested that same be revised & that provision be made for a balloon payment. On Monday 15 June 2015 Pearl received confirmation that same was done. After several phone calls to Pearl on Wednesday,17 June 2015, she eventually forwarded me the written confirmation she received on the 15th already and undertook to contact me once the branch closed. I never received the call. I left several messages on Thursday & Friday 18 & 19 June 2015 and even forwarded further documents that I thought may be necessary via e-mail to Pearl on Friday, 19 June 2015. I also forwarded Pearl's details to the dealer and the dealer's details to Pearl. I once again left a message for Pearl on Saturday, 20 June 2015 & then also left a message for her TM, Marlene Botha. Still no response, so I went to the branch on